Investigation: Subscription Lock-In Tactics at 9 Direct-to-Consumer Dog Supplement Brands
Key Takeaways Nine DTC canine supplement brands were tested across cancellation friction, autorenewal disclosure clarity, and hidden-fee transparency; friction scores ranged from 2/10 to 9/10. Six of nine brands require account login or direct contact to cancel — only three offer a self-service online cancel button. Autorenewal terms were buried in checkout footnotes on four…