Investigative: How Subscription Dog Supplement Brands Structure Cancellation Friction — A 12-Brand Audit
Key Takeaways Subscription dog supplement brands deploy an average of 4.3 cancellation steps, with the highest-friction brand requiring 9 separate clicks or pages to cancel. Hidden auto-renewal disclosures sit inside pre-checked boxes, footer links, or Terms of Service paragraphs in 7 of the 12 audited brands. Retention dark patterns (“save 40%” offers, countdown timers, “are…